Terms & Conditions

1) Coach-Client Relationship

Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not, and will not, be liable or responsible for any action or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
Client acknowledges that he/she may terminate or discontinue the coaching relationship by providing three weeks’ written notice and there may be a termination fee. Termination fees are outlined in section seven (7) of this contract.
Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
Client agrees that Coach may assign tasks to be done in between coaching sessions, and that Client will give their best effort to fulfil these tasks. Client further agrees that if tasks are not the outcome of the coaching cannot be predicted.

2) Services

The parties agree to engage in the following program (cross out all that apply):

#1 ENHANCED + BREAKTHROUGH
#2 ENHANCE YOU
#3 CLEARER
#4 RAPID
#5 Hypnosis
#6 One on one sessions

Therapist/Coach will be available to Client via email in between scheduled meetings as defined by the Therapist/Coach.

Therapist/Coach may also be available for additional time, per Client’s request on a prorated basis rate of $330 p/h (for example, reviewing documents, reading or writing reports, engaging in other Client related services outside of appointment hours).

3) Schedule and Fees

This coaching agreement is valid as at ___/___/_____.

The total package fee is $___________ which equates to $ ____________ per hour.

4) Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Therapist/Coach as part of this relationship, is bound by the principles of confidentiality set forth in the Code of Ethics.

Confidential Information does not include information that:

was in the Therapist/Coach’s possession prior to its being furnished by the Client;
is generally known to the public or in the Client’s industry;
is obtained by the Therapist/Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Therapist/Coach without use of or reference to the Client’s confidential information; or
The Therapist/Coach is required by statute, lawfully issued subpoena, or by court order to disclose;
is disclosed to the Therapist/Coach and as a result of such disclosure the Therapist/Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Therapist/Coach in a timely manner.

5) Record Retention Policy

The Client acknowledges that the Therapist/Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than seven years.

6) Cancellation Policy

Client agrees that it is the Client’s responsibility to notify the Therapist/Coach 72 hours in advance of the scheduled calls/meetings if the appointment needs to be cancelled. Therapist/Coach will attempt in good faith to reschedule the missed meeting. Where less than 72 hours’ notice is not provided:

a cancellation fee of $85 will apply where 48-72 hours’ notice provided; or
a cancellation fee equalling the appointment cost will apply where less than 48 hours’ notice is provided; or
a cancellation fee equalling the appointment cost will apply where no notice is given (a “no show”), and future appointments will require a deposit of $85 paid in advance to secure each appointment, except where the package has been paid in full, then only the cancellation fee applies; unless the Therapist/Coach agrees that the reason is unforeseen or exceptional, and supporting evidence is shown.

7) Termination

Either the Client or the Therapist/Coach may terminate this Agreement at any time with three weeks’ written notice. Client agrees to compensate the Therapist/Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.

Where less than three weeks’ notice is provided, any appointments scheduled within the following three-week cancellation period will become due and payable in full.

In addition, a termination fee will apply. Packages offer a discount to the standard hourly rate. Such discounts only apply to full packages and only if all sessions are purchased. If packages are terminated, the package price will be void and the standard rate ($330 per hour) will apply to all invoices that have already been charged and will become immediately due and payable. If the Client wishes to sign up instead to a lesser package, the discounted rate of the lesser package will apply to all paid and unpaid sessions.

Example

Client is on the Clearer package which includes 12 hours of sessions and is $282 per session, Client terminates with three weeks’ notice, using a total of six sessions. Clearer package is now void due to termination. Client has a choice of either:

Paying the difference between the package price and the standard price for the sessions used. The package price is $282 per session. The standard price is $330 per session. So, the difference between the package price and standard price is $48 per session is an extra $288 for the six sessions used, and will become immediately due and payable; or
Signing up to a package that gives a similar number of sessions and paying the difference between the two package prices. In this example, Client has used six sessions so can sign up to the Rapid package which has six sessions. The (old) Clearer package was $1,692 for six sessions and the Rapid package is $1,800 for six sessions. So, the difference between the voided package and new package for the six sessions used is $108.

In this example, the cheaper of the two options is to sign up to the lesser package.
Where Client has paid in full up front, the balance will be refunded less the termination fee.

8) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

Please sign both copies and return one copy of this Client Agreement prior to your next scheduled appointment.

CLIENT

Name: ___________________________________

Address: ___________________________________________________

Signature: ___________________________________ Date: __________

THERAPIST/COACH

Name: ___________________________________

Address: 50/7-9 King Street, Campbelltown 2560 Date: _________

Signature: ___________________________________